* We reserve the right to change, add to, or modify any or all of the below policies with or without notice to the client. Up-to-date policies can be viewed anytime online.

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• All appointments booked online are subject to review. You will be contacted if the appointment is no longer available, or if further details are required to ensure the right treatment has been booked.

• Your final confirmation will be emailed to you via keia.co.uk and you will receive a text message reminder the day before.

• Your booking is for an allotted time. If you arrive late, your treatment time will be reduced. 

• Our staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.